Terms and Conditions – Thornton Hall Camping

Touring and Camping Terms and Conditions.

During your stay with us, we hope you have a fabulous time, and everything is to your satisfaction.

If you have any questions, please speak to our reception staff who will be delighted to assist.

Arrival / Departure;

Arrival from 12 noon onwards.
Check-in is NO LATER than 6pm.
The site must be vacated by 10am on the day of your departure unless agreed otherwise.
Bookings are non-refundable.
If cancellation is necessary we will do our best to find you an available alternative date.

Payments;

Full non-refundable payment is required at the time of booking, we accept cards.

Please be aware;

TENTS: Maximum 6 people per tent. 2 adults and 4 children.
CAMPERS: Must be converted vans, commercial vehicles are not allowed.
You must be able to fit your tent/car/camper/caravan plus any booked awnings/wind breaks and chairs within your allocated pitch size.
(Grass pitches 7mx6m and hard standing 9mx8m)
FAMILIES ONLY; we are strictly a family-only campsite.
No ‘adult’ only groups.
Children are classed as 16 and under.
No noise after 8pm.
Ball games next to your tent / pitch only.
Camp fires / BBQ’s must be kept off the ground at all times.
Disposable BBQ’s must be cool before disposing off in our bins.
Litter must be disposed of in the bins provided.
Strictly no vehicle movement unless for an emergency between 11pm and 7am.

Facilities;

Washing up facilities and water points are available with running cold water.
Elson point and fresh water are available.
Showers and toilets are available.
No fridge/freezer spaces onsite.

Farm Park;

Farm Park entry and the outdoor play area are NOT included within your camping price.
Separate tickets are required and pre booking is recommended due to limited availability.
Cycles/scooters/skateboards etc are NOT permitted into the farm park at any time.

Evening Events; (18+)

Please be aware that on some evenings there are various events being held in other parts of Thornton Hall Country Park. On these evenings please be aware that there may be low-level music/noise until approx. 11pm. CLICK HERE TO CHECK DATES.
Should you wish to attend one of the evening events whilst camping at Thornton Hall please pre book your tickets by clicking here.
If you wish to discuss these events BEFORE booking your pitch please call 01282 841148.

Dogs;

Dogs have to be supervised, well behaved and kept on leads of no more than 2 metres at all
times and only walked on the footpaths to and from the site.
We do not accept breeds/crossbreeds listed in the Dangerous Dogs Act.
Dogs are not permitted into the farm park – other than guide/assistance dogs.

Important Info;

The use of the caravan site and field is at your own risk.
No liability is accepted by Thornton Hall Country Park for loss or damage to any
property or personal injury whilst at this site.
No twin-axle caravans.
Maximum of 5-night stay.
Minimum of 3 nights on bank holiday weekends.
Cars are left at the owner’s own risk and THCP does not take any responsibility for these vehicles
(1 vehicle only permitted on the electric pitch).

Glamping Terms and Conditions.

During your stay with us, we hope you have a fabulous time, and that everything is to your satisfaction.

If you have any questions, please speak to our reception staff who will be delighted to assist.

Check in is from 3pm onwards and a £100.00 damage deposit is payable on arrival. Per tent.
Check in is STRICTLY NO LATER than 6pm.
A damage deposit of £100.00 per bell tent is required upon arrival.
Each booking and bell tent must have an adult aged 18+ sleeping inside the tent.
Under no circumstances must under 18’s be left in the bell tents unsupervised at any point.
Please note that you must bring your own travel cot / bed and bedding for infants. Beds are NOT provided for under 1’s.
No dogs are allowed in the bell tent.
Our standard bell tents can sleep a maximum of 5 people including any under ones.
Our Luxury bell tent can sleep a maximum of 4 people including any under ones.

Important Information;

Thornton Hall bell tents use a canvas and as with all temporary structures, this can not be guaranteed to be water-tight in extreme weather.
There must be no naked flames under any circumstances used within the bell tents or within5 meters of the bell tents.
No smoking or vaping inside the bell tent.
No cooking or flames are allowed within the bell tent.
No flammable materials are present inside or within 5 metres of the bell tent.
The bell tents must not be tampered with in any way.
This includes, but is not limited to adjusting guy ropes and the canvas.
You are responsible for any damage to the bell tent including, but not limited to staining/tearing of the canvas, scratching of poles, excess soiling of the canvas or snapping of the guy ropes.
We do not allow smoking, flames or cooking in our tents, and there is a charge of £100 if evidence of smoking, cooking or candles is found, including a smell. If we believe there is a smell of cigarette smoke, other candles or cooking in a tent, you as the hirer agree to accept our opinion as final. Cigarettes and naked flames should NOT be used within 5 metres of these tents. Failure to adhere to this could result in the deposit being retained after a hire.
If drinks are spilled in a tent, please ensure they are cleaned and we are notified of the spillage.
A fee of £100 will be charged if drinks are left spilt on the floor. In instances where a drink has been spilt on the canvas or carpeted floor and we have not been informed, the full deposit will be retained.
The damage deposit will be retained (£100) for any stains on the carpeted area of the bell tent (half moon carpet)
All equipment will be checked before it is hired out, and any small issues such as marks already present prior to your hire will be noted for you in writing. You will not be charged for anything that was already present. In order for the full damage deposit to be refunded, everything must be returned in the state in which it was loaned. The charges listed below detail how much can be charged for lost or damaged items. This list is by no means exhaustive and the Company reserves the right to charge a fair and appropriate amount for any item hired out, which may or may not be included in this list, should it be lost, damaged or stolen.
Charges are based on the costs to clean, repair or replace items.

Thornton Hall are not responsible for loss, theft or damage of any personal items whilst using the bell tents.

Please remove all of your rubbish and belongings from the bell tent when you leave.
Failure to do so will result in £25.00 being with held from your damage deposit. This includes any required additional cleaning from the standard routine clean.
Please ensure you vacate the bell tent at 10am on the morning of your departure. Failure to depart on time will result in a late check out charge.
Bookings are non refundable.
Guests are welcome to order takeaway from our onsite Diner (10am – 4.30pm) subject to availability.

Nature of Problem:	Charge: £
Damage to the tent incl. pole & groundsheet	100
Dirty tent or groundsheet as a result of negligent use	100
Damaged or lost airbed / bed	10
Damaged or lost crates	30
Damaged or lost bedside table boxes/crates	15
Damaged or lost lanterns	10
Damaged or lost cushions/blankets/rugs	25
Damaged or lost heater	20
Damaged or lost fridge	20
Stained bedding	30
Damaged or lost bedding incl. duvet, pillows & cushions	20
Very dirty cushions/blankets/rugs	10
Lost or damaged ornaments, incl. candelabra jars	5
Damaged or lost fairy lights & battery operated candles	5
Damaged guy ropes	10
Damage to exterior decorations	10
Tents/Village Green not vacated upon return	100
Unable to access site on arrival or departure	100
Evidence of smoking, candles or flames in or near the tent	100
Damage or loss to deck chairs (luxury)	20
Damage or loss to Alexa (luxury)	30
Damaged or stained carpet (half moon)	100
Excessive cleaning required	25 – 50